Help center

How can we help you?

Answers to the most common questions. Can't find yours? Our team is here 24/7.

Getting started

What is PremiaNow?

PremiaNow is a TV streaming service with live channels, movies and series you can watch on your TV, phone, tablet or computer.

How do I get a free trial?

Request a free 36-hour trial. It is activated within 6 to 12 hours, and we email your login as soon as it is ready.

How fast will I get my login after I pay?

Most accounts are ready quickly after payment. You receive your login details by email.

Can I watch in my web browser?

Yes. Open Watch online from the Devices menu and sign in.

Devices and setup

Which devices can I use?

Fire TV Stick, Android TV and phones, iPhone and iPad, Samsung and LG Smart TVs, Windows and Mac, Roku, and MAG boxes.

How many devices can I use at once?

It depends on your plan. Plans are available for 1 to 5 devices at the same time.

Where are the setup guides?

Open the Devices menu and choose your device to see a step-by-step guide.

Plans and payments

What plans do you offer?

Plans for 1 to 5 devices, from 1 month to 2 years. Longer plans save you more.

Which payment methods do you accept?

You can see all available payment methods at checkout.

Is there a contract?

No contracts. Your plan simply ends if you do not renew.

What is your refund policy?

We recommend starting with a free trial. If you still have a problem after buying, contact us within 3 days. Our team reviews every request and, if approved, issues a refund. After 3 days all sales are final.

Resellers

How does the reseller program work?

Resellers buy credits and use them to create TV subscriptions for their own customers at their own prices.

What does a Super Reseller get?

A Super Reseller package includes 5,000 credits, the ability to create your own resellers and your own branded portal.

Support

How do I contact support?

Open a support ticket from your account or use our contact page. Our team is here 24/7.

Still have a question?

Open a ticket and our team will get back to you quickly.

Open a ticket